Refund policy
Hygiene First
Due to the intimate nature of our products, we do not accept returns or exchanges on items that have been opened, worn, used, or removed from their protective packaging.
This policy helps ensure that every COLORFUL BLOVE customer receives a brand-new, untouched product with full confidence and privacy.
14-Day Limited Warranty
We stand behind the craftsmanship of our products. COLORFUL BLOVE provides a 14-day limited warranty from the date of delivery for clear manufacturing or technical defects.
This may include:
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Failure to charge or power on
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Persistent app or remote connectivity issues
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Motor malfunction not caused by external damage
What Is Not Covered
Our limited warranty does not cover damage caused by improper use, including:
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Water damage from prolonged submersion
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Drops, cracks, or forced handling
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Normal wear and tear
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Damage caused by non-compatible chargers
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Damage caused by harsh chemical cleaners
How to Start a Claim
If you believe your item has a manufacturing defect, please contact us at suki@colorfulblove.com within 14 days of delivery.
To help us review your request quickly and discreetly, please include:
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Your order number
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A short video clearly showing the issue